Issue:  Guest complaint that the FK Location did not see their 3rd part comments on Olo, Uber, or DD about an order.  The guest claims they left specific instructions that we missed and are asking for some sort of compensation.  

Explanation: 

We do not have a "Comments" section enabled in Olo, Uber, or DoorDash.  The only place a guest can leave a comment is for their delivery driver, which is not viewable by anyone on our team at Fresh Kitchen. 

Steps for Resolution: 

1. Please let the guest know we do not currently have any space for comments on our site and ask them to please provide a screenshot or an example of where they left the comments so that we can investigate. 

2. Be aware that sometimes Olo, DD, and Uber guests leave reviews like this to seek compensation when there was not an issue.  If you feel like this might be a scam, please use your best judgement when deciding how to proceed with responding politely to the guest.